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Get extra protection against fraud

You do not appear to have Rapport security software running on this machine which means it's not as secure as it could be.

We strongly recommend that you install Rapport to give your computer another layer of protection against fraud when you bank online.

  • It's free, easy to install (you don't have to restart your computer)
  • Rapport checks you are using the real HSBC website and not a fake site made by fraudsters

You may have already installed Rapport on other machines you use to log on to Business Internet Banking, however it is not installed on this machine.

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Security update

Telephone impersonation fraud
Recently a number of customers have been targeted by fraudsters who have called and posed as the Police or a HSBC Fraud Investigator. The fraudsters have attempted to convince the customers into transferring funds out of their account or provide them with logon security details. In a number of cases the fraudster has suggested the customer hangs up and calls back on a known number to validate that they are speaking to a HSBC staff member. The fraudster then keeps the line open so when the call is made the customers speaks to them and not us.

If you have any concerns that you are not talking to the bank, then we would always recommend that you ring us on a number known to you using a different phone.

In our emails HSBC will never ask you for confidential information, to confirm your security details, to provide an electronic copy of your signature or provide a link to logon to one of our services. If you receive email request of this type please report it to

To help protect you we offer Rapport Security Software free of charge to all HSBC Business Internet Banking customers. Rapport Security Software checks you are accessing a genuine HSBC site and warns you if you try to enter log on details on a counterfeit site. We strongly recommend you download Rapport Security Software onto all computers you plan to use for Business Internet Banking. Download Trusteer Rapport Security Software

New Business Internet Banking (BIB) Users

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More Information

Existing users please note: To avoid deactivating your current device only select 'upgrade' if you have received a new device.

Find out more about your security device using our BIB Security Device Help Centre

Security Device

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From 1st April 2014, HSBC Bank plc is regulated for credit business by the Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London, E14 5HS. FCA ref. number 114216. Find out more.

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