How to register for Business Telephone Banking:
There are several ways to register for Business Telephone Banking. Please choose the appropriate business type below for further details. Please note: you must hold a Business bank account to register.
Select your business type:
- Sole Trader
- Partnership / Limited Liability Partnership / Limited Company
- Club, Society and Association
- Administrator, Executor
- Charity
- Trustee
Alternatively call 08457 60 60 60 to request a Business Telephone Banking Registration Pack. Please return the form(s) to:
FREEPOST SF611
Central Registration Site
PO Box 824
Sheffield S1 1AY
(No stamp is required)
You can also return the form to your local HSBC branch.
Business Telephone Banking security
When using the Business Telephone Banking service, you will be asked to enter your bank account details (sort code and account number), date of birth, followed by numbers from the Telephone Security Number provided to you or chosen by you.
If you forget your security details...
If a Primary User or Additional User (who is a signatory on the bank mandate) is unable to use the service as they have forgotten their Telephone Security Number and they cannot be successfully identified they can either visit their local HSBC branch for assistance or complete a Business Telephone Banking registration form.
Resetting your security details
A Primary User/ Additional User (signatory on the current bank mandate) may call at a local HSBC branch. The Primary/ Additional User will be requested to complete a Business Telephone Banking User Reset Security form. On the branch successfully identifying the Primary/ Additional User, the branch will request that a new security number is sent to the BTB User in the post. Alternatively you can complete an application form.
Business Types
Sole Trader
Sole traders can register for BTB over the telephone by calling 08457 40 41 42 (Textphone 1800 108457 12 55 63).
Alternatively you can register at your local HSBC Branch, or print off the Business Telephone Banking Registration Form (PDF) (which includes the Business Telephone Banking Terms and Conditions), complete, sign and return it to the freepost address above.
Partnership
Primary User
To register for BTB and to register a Primary User, print off the Business Telephone Banking Registration Form (PDF) , complete and sign the form in accordance with the signing arrangements set out in the form.
Additional User
To register an Additional User, print off the Business Telephone Banking Additional User Registration Form (PDF), complete and have it signed by the Primary User or in accordance with the signing arrangements set out in the form.
Limited Liability Partnership
Primary User
To register for BTB and to register a Primary User, print off the Business Telephone Banking Registration Form (PDF), complete and sign the form in accordance with the signing arrangements set out in the form (the same form is to be used when replacing a Primary User).
Additional User
To register an Additional User, print off the Business Telephone Banking Additional User Registration Form (PDF), complete and have it signed by the Primary User or in accordance with the signing arrangements set out in the form.
Limited Company
Primary User
To register for BTB and to register a Primary User, print off the Business Telephone Banking Registration Form (PDF), complete and sign the form in accordance with the signing arrangements set out in the form (the same form is to be used when replacing a Primary User).
Additional User
To register an Additional User, print off the Business Telephone Banking Additional User Registration Form (PDF), complete and have it signed by the Primary User or in accordance with the signing arrangements set out in the form.
Administrators and Executors
Primary User
To register for BTB and to register a Primary User, print off the Business Telephone Banking Registration Form (PDF), complete and sign the form in accordance with the signing arrangements set out in the form. The form should be returned to a local HSBC branch together with a copy of the Trust Deed (the same form is to be used when replacing a Primary User).
Additional User
To register an Additional User, print off the Business Telephone Banking Additional User Registration Form (PDF), complete and have it signed by the Primary User or in accordance with the signing arrangements set out in the form.
Trustee
Primary User
To register for BTB and to register a Primary User, print off the Business Telephone Banking Registration Form (PDF), complete and have the form signed by all trustees. The form should be returned to a local HSBC branch together with a copy of the Trust Deed (the same form is to be used when replacing a Primary User).
Additional User
To register an Additional User, print off the Business Telephone Banking Additional User Registration Form (PDF), complete and have it signed by the Primary User or by all trustees.
Charities
Primary User
To register for BTB and to register a Primary User, print off the Business Telephone Banking Registration Form (PDF), and sign the form in accordance with the signing arrangements set out in the form. The form should be returned to a local HSBC branch together with a copy of the Trust Deed (the same form is to be used when replacing a Primary User).
Additional User
To register an Additional User, print off the Business Telephone Banking Additional User Registration Form (PDF), complete and have it signed by the Primary User or in accordance with the signing arrangements set out in the form.
Clubs, Societies and Associations
Primary User
To register for BTB and to register a Primary User, print off the Business Telephone Banking Registration Form (PDF), sign it in accordance with the signing arrangements set out in the form. The form should be returned to a local HSBC branch together with a copy of the club/societies/associations rules so we can check that the rules do not preclude the authorisation of a single person to give instructions in writing or by telephone (the same form is to be used when replacing a Primary User).
Additional User
To register an Additional User, print off the Business Telephone Banking Additional User Registration Form (PDF), complete and have it signed by the Primary User or in accordance with the signing arrangements set out in the form.
Important information
- Business Telephone Banking Agreement Terms (PDF)
- How to register for Business Telephone Banking
- Don't have Adobe PDF Reader? Download Adobe Reader
Already registered?
- Call us on:
08457 60 60 60
Why choose HSBC?
- 18 months free business banking and a choice of business bank accounts
- We make it easy to switch
- Support in branch from local Business Specialists
- Online support and resources through our Knowledge Centre.
- Flexible banking by phone , text , branch and online
Related information
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i) Allow you to access other websites. Please read the linked websites' terms and conditions. HSBC Bank plc has no control over non-HSBC websites and is not liable for your use of them.
ii) Allow you to access another HSBC Group website. Please read the terms and conditions of the linked website, which may differ from the terms and conditions of HSBC Bank plc's website.
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