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Form 1 – HSBC Password Reset

This form is no longer used for the new Business Internet Banking service.

In order to reset your password, you must to answer your security questions. If you fail to answer these correctly, then you will be taken to a new password reset form.

Form 2 – Activation Code Reset

This form is used by a Primary User to request another Activation Code. This code will be sent to you by e-mail (or post if the e-mail fails).

You should use this form if you have mislaid, already used, not received or suspended your Activation Code (used in Step 1 in the Set-up User / Business guide) following 3 unsuccessful attempts to 'Activate Business Internet Banking'.

When processed, a new Activation Code will be sent to the e-mail address submitted on this form. If we are unable to contact you via this e-mail address, the new Activation Code will be sent via the post.

The form should be printed, completed and faxed to us on 03456 037 920.

Alternatively the form can be delivered to us, via any HSBC branch.

Written requests to request an Activation Code will only be accepted on this form.

Requests received:

  • Monday to Friday, between 9am and 5pm will be processed within 3 hours of receipt.
  • Saturday and Sunday before 2pm will be processed by 4pm the same day.
  • Public Holidays will be processed by 11am on the next working day.
  • Outside these hours, such requests will be processed the following day (Monday-Friday by 11am, and Saturday-Sunday by 4pm).

If you have any queries regarding the form, please contact our Business Internet Banking Helpdesk on 0345 602 2014. If your unable to print the form, please visit a local branch who will be able to print the form for you.

All Business Internet Banking forms on this website are available in Adobe Acrobat format (.pdf).

Form 2 – Activation Code Reset (PDF, 14kb)

Form issued August 2006.

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