HSBC Business Mobile Banking

To use the HSBC Business Banking App you need to be both a HSBC Business Banking customer and be registered to use Business Internet Banking.

You can apply to open an account with us by visiting our website at www.hsbc.co.uk/business

If you are HSBC business customer but haven't yet registered for Business Internet Banking you can find out more by visiting www.hsbc.co.uk/bib or calling us on 01792 496941 or 0845 602 2014^*1.

We know that you like to manage your money when you're on the move. That's why we've created this add-on App. It allows you to see and use some of your Business Internet Banking services more easily in an optimised form on a smaller screen. If you need the full service you can also switch to this as well.

The following services are currently available in an optimised form

• Balances
• Recent Transactions
• Next working day transactions
• Transfers
• Bill Payments to existing beneficiaries

You access the service using the same details as normal, your username, password and security code from your security device.

Need help?

If you need help or support about using the app we recommend you speak to our UK based dedicated Business Internet Banking helpdesk on 01792 496941 or 0845 602 2014*1 alternatively please review the sections which may answer your question.

• Help logging on
• Accounts and transactions
• Payments and transfers
• Messages
• About the App
• Android and BlackBerry® Devices

Help logging on

What username do I use to log on?

You should use your normal Business Internet Banking username. i.e. the one you use to access the service on your computer.

What is my username / I have forgotten my username?

Your username is the unique name that you created when you registered for Business Internet Banking. It can be between 5 and 76 upper and lower case letters and numbers. If you can't remember it you need to contact the helpdesk on 01792 496941 / 0845 602 2014^*1

What do I do if I've forgotten my password?

You should access the full service by either clicking on the link within the app or using a web browser to go to www.business.hsbc.co.uk/bib. Once on the full service enter your username and then on the step 2 screen select 'forgotten your password?' link and follow the on screen prompts.

What do I do if I've lost my security device?

You need to contact the helpdesk on 01792 496941 / 0845 602 2014^*1. The helpdesk will arrange either to post a new device out to you or for you to collect a replacement device from a branch.

How can I access my accounts in countries other than the UK?

If you have additional Business accounts based outside the United Kingdom; Click the Country Selector located on the top right hand corner of the App and select the relevant country. Please note that at present not all countries and territories are accessible via the App.

Can I view all of my businesses under the same log on details?

Yes, after you logon you will be asked to select which business to view first. To swap to a different business all you need to do is select 'Menu' and select 'Change Business'.

Accounts and transactions

Which accounts can I view/access?

As the App is an add on for Business Internet Banking, you can see all the same accounts as when you log on to the full service.

What does my balance include?

Most balances are real-time and include all transactions processed to your account. You should remember however that there could be transactions that are still being processed, it is therefore possible that transactions may debit and credit your account throughout the day.

Your balance will always be the most up-to-date balance when you first log on. Balances for HSBC Commercial, Business Card and International Bank accounts are correct at close of business the previous day.

What is the available balance?

The available balance on your account includes the amount of cleared funds in your account (if any) together with any unused part of any agreed formal overdraft limit you have.

The available balance may also include cheques that have credited your account but are not yet cleared. Please note that if a cheque that has been paid into your account is then returned unpaid, the amount of the cheque will be deducted from your account even if it has been previously included as part of your available balance. If this would either make your account go overdrawn or go over an existing overdraft limit, we will treat this as an informal request for an overdraft.

Can I view transactions?

Yes, you can view all transactions back to your last statement date. (i.e. all transactions since your last statement was issued). Remember though, you need to log on to the full service to see your full statement information.

Also, you can view your next working day transactions for transactions such as BACS credits or Direct Debits. Transactions shown are an indication of debits/credits your account on the next working day and are not confirmed. They can be returned or recalled and may not be included in your statement.

To help us prevent fraud you must tell us immediately by calling us on 01226 260 878 / 08457 60 60 60^*1 if you don't recognise any transaction shown or if you think any payment you have authorised has been executed incorrectly. If you don't tell us promptly (at the latest within 13 months of the date the transaction was made on your account), we may be unable to correct any errors.

Can I download statements?

Not from the App but you can do this by logging on to full service.

What charges information can I see?

Charges that have already been deducted from your account will be shown as transactions on your statements.

Payments and transfers

What payments can I make?

You can make Bill Payments to existing beneficiaries using the App, however you must have a Bill Payment limit to do so. The limit for the App is the same limit as the full service therefore if you can make Bill Payments through the full service you will be able to within the App. If you don't currently have a Bill Payment limit you can request one by visiting the full service help centre at www.hsbc.co.uk/bibinfo.

What transfers can I make?

You can make transfers between your own accounts as you would normally on the full service.

Can I cancel or amend payments/transfers?

You cannot cancel or amend a payment and transfers using the App. You can do this by logging on to the full service.

Why don't I have the option to make Bill Payment or Transfers?

The app is an add on to the full service, therefore if you don't have Payments or Transfer in the full service you be able to access them via the App.

If you are a secondary user you should speak to your Primary user and ask them to permission access to these functions for you. If you are a Primary user you will need to apply for a Bill Payment limit, you can request one by visiting the full service help centre at www.hsbc.co.uk/bibinfo.

Messages

Can I send secure messages?

Not from your App.

Will you send me secure messages?

From time to time we may send you important secure messages, you should therefore check the full service from time to time to view them.

About the App for your iPhone®, iPod® touch or iPad®.

Is there a charge for the App?

We don't charge you for downloading or using this App, but we can't say the same for your network provider, who may charge you. You'll be responsible for these charges.

Can I use the App abroad?

We recommend that you don't use this App abroad, but if you do, you'll need to make sure that it's permitted by local law, and remember your network provider's charges may be higher.

Can the App be withdrawn?

The App may be withdrawn at any time by Apple; we will do our best to tell you if this is going to happen.

Is this App secure?

When you use the App you are accessing Internet Banking, and so the level of security is the same as when you log on via a computer. Remember though, you need to take all reasonable precautions to keep safe and prevent fraudulent use of your security details in accordance with the service guides.

Android and BlackBerry® Devices

Now you can use business mobile banking if you have a BlackBerry® or Android device

Go to www.hsbc.co.uk/business with your device and log on using your existing Business Internet Banking details

If you have one of the following devices you may experience a slightly obscured screen resolution.

List of Android devices that may be affected by the screen resolution issue:

Acer beTouch E110	Samsung Galaxy Pro
HTC Tattoo	Samsung i5500
HTC Wildfire and Wildfire S	Samsung i5800 Teo Galaxy Apollo
Motorola Charm	Samsung M910 Intercept
Motorola Flipout	Samsung Replenish
Samsung Galaxy Y Pro	Sony Ericsson Xperia X10 Mini
Samsung Galaxy Y	Sony Ericsson Xperia X10 Mini Pro

BlackBerry® versions that may also have an issue are:

7100	7290
7105	7510
7130	7520
7210	7730
7220	7750
7230	7780
7250	8100
7270	8120
7280	8130

In order to fix this there are two quick and easy options you can follow.

Option 1 - Turn the phone to landscape and this will allow the screen resolution to fit the width better.

Or

Option 2 - Android - Open your phone browser, click on Menu > ... More > Settings

Once you are in Settings, change the 'Default zoom' and 'Set text size' to medium. Once you have done this, close the browser and re-open. Everything should fit the screen better.

Please note: If they are already set to medium, then change just one to another setting and close the browser and then follow the instructions through again. This wil reset the resolution module within your mobile device to allow websites to be modified to better fit your device's screen size.

^*1 Calls from your iPhone will be charged at your telephone provider's published rates, landlines and mobile networks may vary. Lines open 8am to 10pm 7 days a week