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Rapport Overview

What is Rapport?

Rapport is a free piece of security software which is used to establish a secure communication tunnel between your keyboard and our Internet Banking services.
It is designed to complement your antivirus, anti spyware and firewall software making your use of Internet Banking more secure.

What does it do?

Rapport locks down your browser once it connects to our website. The software prevents data being intercepted by fraudsters even if your computer is infected by viruses or malware.
It protects your username, password and other sensitive login information.

Why is it required?

Fraudsters are becoming more and more sophisticated and there is often a period of time after a new virus/Trojan is created where it will not be detected by even the best security packages. Fraudsters use this window to try and gather Internet Banking logon details and other details which allow identity theft.

What are the benefits?

Peace of mind – Rapport checks that you are accessing a genuine HSBC site. If you have accessed a site that looks like HSBC's but really isn't Rapport stops your data going to the counterfeit site.

Locks down your connection – The software locks down your connection between your keyboard and Internet Banking.

Safeguards your identity – Ensures that none of the information you input to Internet Banking can be seen by fraudsters.

Built in protection for HSBC – The software is already configured to protect Business Internet Banking and Personal Internet Banking.

Protect other sites as well – You can set Rapport up to protect any website where you use personal data.

Easy install – Rapport installs in seconds and you will not need to restart your PC.

Small footprint – Rapport is a small in size and is designed not to impact the performance of your PC.

Ahead of the game – Rapport stops fraudsters in their tracks, without relying on constant updates

Its free – HSBC is offering this software for free

Extra protection layer – It works alongside your existing antivirus, anti spyware and firewalls making your PC even more secure when accessing Internet Banking.

System requirements

Operator Browser
Windows XP (All versions)
Windows Vista (All versions)
Windows 7 (All versions)

Internet Explorer 6, 7, 8 and 9
Firefox 14 and 15
Google Chrome 21 and 22
Apple Mac (Intel only)
Leopard (10.5)
Snow Leopard (10.6)
Lion (10.7)
Mountain Lion (10.8)
Firefox 14 and 15
Safari 4, 5.0, 5.1 and 6.0

Frequently Asked Questions

Download now and be protected

The links on this page will open a new browser window and may:
i) Allow you to access other websites. Please read the linked websites' terms and conditions. HSBC Bank plc has no control over non-HSBC websites and is not liable for your use of them.
ii) Allow you to access another HSBC Group website. Please read the terms and conditions of the linked website, which may differ from the terms and conditions of HSBC Bank plc's website.

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