Security Device

The Security Device generates a Security Code every few seconds, which you will use to log on to the Business Internet Banking service, together with your chosen username and password.

Once you have entered a code during logon, it cannot be accepted again. Because of this, the device offers increased protection against risks such as phishing and spyware.

The device allows you to log on and access your business accounts from any internet connected computer with the same username and password.

Frequently Asked Questions (new / existing customers)

What is this Security Device?
What is the Security Device for?
How do I use the Security Device?
How does the Security Device work?
Can I use any device to access Business Internet Banking?
What if the security code is not accepted?
What if it's stolen or I lose it or I break it?
Can I replace the battery?
Do I need to pay for the Security Device?
Is it safe to send the Security Device by post?
Where can I go for more information on Internet Security?
I am disabled and can't use the security device. Does this mean I can no longer use the service?

What is this Security Device?
It is a small device that generates a new security code every few seconds. Pressing the device's button will display the current security code.

What is the Security Device for?
The device is used as an added layer of security to protect Business Internet Banking. When you log on to your online service you are asked for a username and password (which you create when you activate the service). You are also asked to enter a security code from this device.

This system protects you if someone obtains your log on details through deception (e.g. a Phishing email) as you always need to use the security device to access Business Internet Banking. Please make sure you protect it well – think of it as the keys to your safe.

How do I use the Security Device?
If you are an existing Business Internet Banking User:

• You will be prompted to activate the device when you log on.
• Follow the onscreen instructions, entering the serial number on the back of the device when requested.
• Press the grey button to generate the security code and enter it in the box provided.

If you are new to Business Internet Banking –

• Select 'activate' from the online services page.
• Follow the onscreen instructions, entering the serial number on the back of the device when requested.
• Press the grey button to generate the security code and enter it in the box provided.

To log on –

• You will need your Username, password and the 6 digit security code from your security Device.
• Press the grey button to generate the security code and enter it in the box provided.

How does the Security Device work?
Pressing the grey button on the device generates a unique 6 digit security code which, for security reasons, changes frequently. The security code generated is unique to your Username.

Can I use any device to access Business Internet Banking?
No. You can only use the device that you have activated for your Username.

What if the security code is not accepted?
For security reasons, the security code is only valid for a short period of time. If you input an expired code it will be rejected and you will receive an error message. Press the grey button on the security device to obtain a new security code to input. If the problem persists, please call the Business Internet Banking Helpdesk.

What if it's stolen or I lose it or I break it?
On its own it is of no value to anyone else, as they would also need your username and password to log on. If you lose or break the device, we will immediately despatch a new one to you, but be aware you cannot log on until you receive it. Please call the Business Internet Banking Helpdesk.

Can I replace the battery?
No – the device is security sealed. Any attempts to open the device or replace the battery will stop it working and you will be unable to log on to Business Internet Banking. The battery lifetime is measured in years rather than months. The device will warn you when the battery is low and we will arrange to replace it before the battery expires.

Do I need to pay for the Security Device?
At present there is no charge for a new or replacement security device, but, in future, charges may be introduced. We reserve the right to charge for a replacement where necessary because you have failed to take reasonable care of a Security Device.

Is it safe to send the Security Device by post?
Yes. The Security Device must first be activated before it can be used to protect your logon to Business Internet Banking.

Where can I go for more information on Internet Security?
We offer general online security advice at www.hsbc.co.uk/securitymatters. There is further, independent advice from the Government backed site at www.getsafeonline.org.

I am disabled and can't use the security device. Does this mean I can no longer use the service?
We have alternative solutions to cater for disabilities, please contact the Business Internet Banking Helpdesk to discuss options that would suit you and your business.