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Browser Update Information

A small proportion of our customer base are using internet browsers that haven't been updated since at least 2016. Newer internet browsers are updated regularly and have enhanced features and tools that help protect customers from a wide variety of security threats.

We want to ensure that all our customers have the most secure online banking experience possible, therefore on 29th October we'll be demising our support for a range of older internet browsers on Business Internet Banking.

If you haven't updated your browser recently then please do so. You can find details on how to do this at

Current Supported Web Browsers for Business internet banking are :
Internet Explorer 11
Firefox 30 and above
Chrome 42 and above
Safari 10 and above

Security & Fraud Banner

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HSBC UK Euro payments

HSBC UK Bank plc is now a new member of the Single Euro Payments Area (SEPA) scheme alongside HSBC Bank plc. This scheme is used for the transfer of Euro payments between banks in the EU and EEA countries. SEPA does not redirect payments between banks so to avoid rejected payments you must ensure the correct HBUKGB4B BIC and IBANs are used by your customers when paying to your HSBC UK accounts.

Please ensure that you have updated the Payment Instructions on your company invoice templates to reflect your new BIC and IBAN, and have reminded your customers or other payers to update payment details prior to making payments.

More information on UK ring-fencing can be found at

Fraud Alert – Business Email Compromise

What is Business Email Compromise?

A fraudster emails a company's payments team impersonating a contractor, supplier, creditor or even someone in senior management. The email might appear to be from the CEO, asking that an urgent payment be made, or from a supplier, requesting that future payments go to a new account. Often it instructs the recipient not to discuss the matter with anyone else.

Since the sender's email closely matches a known address, this type of fraud often goes unnoticed until too late. Cybercriminals may even hack into a real email account - from which fraudulent communications are hard to identify.


  • If the request to make this payment has originated from an email, make sure you verify with the sender it was actually them via a different method (e.g phone them on a known number) before making the payment.
  • Make sure your payments team are aware of this type of fraud and what to look out for to protect your business from financial loss.
Download our Five Top Rules for HSBC UK customer to avoid fraudulent requests

Download our Five Top Rules for HSBC Bank customer to avoid fraudulent requests    

New Business Internet Banking (BIB) Users

HSBC UK Customer- Activate BIB online

HSBC Bank Customer- Activate BIB online


More Information

Existing users please note: To avoid deactivating your current device only select 'upgrade' if you have received a new device.

Find out more about your security device using our HSBC UK Customer- BIB Security Device Help Centre

HSBC Bank Customer- BIB Security Device Help Centre

Security Device