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Business Internet Banking Helpdesk opening hours

Measures that we are taking to limit the spread of COVID-19 have meant that we are temporarily changing our business telephone banking operating hours to 8am-6pm Monday to Friday.

We apologise for any inconvenience this may cause and ask you to use our website and mobile app wherever possible.

COVID-19 Support

We have announced a package of support for customers that may be affected by COVID-19; including allocating £5bn of our £14bn SME Fund to help businesses through these uncertain times.

Click here for tips and advice on planning for any possible disruption to your business or call our helpline on 08000 121 614, open 8am - 6pm, Monday to Friday.

For more information on Coronavirus Financial Information and support please Click here

Windows 7

Microsoft has ended its support for Windows 7.This means it will no longer offer security updates or fixes. While you could continue to use your PC running Windows 7, without continued software and security updates, it will be at greater risk for viruses and malware.

As a result it's no longer one of our supported operating systems for online banking.

What to do if this affects you:

Upgrade to a newer operating system, if possible.

Don't use your Windows 7 device for online banking or shopping.

Use another device for online banking, such as a tablet.

Download our mobile banking app to access your accounts safely.

You can find out more from Microsoft about what to do if you're still running Windows 7 on your computer.

Operating systems can be purchased from software vendors. We will update our list of supported browsers and operating systems from time to time as the software used by our customers' changes. The details are correct as of February 2020.

Security & Fraud Banner

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Incoming and outgoing payments fee reduction

From 1st December 2019, the standard fees for some transactions through UK, Channel Islands or Isle of Man accounts will be reduced. This change is in line with the price harmonisation proposed by EU Regulation 2019/518, also known as EU Cross Border Payments Regulation.

HSBC standard fees for sending International Payments in EUR and SEK* and CHAPS payments in GBP remain GBP17.00. Receiving will change to GBP0.00.

HSBC standard fees for sending SEPA Payments will be GBP0.24, and for receiving SEPA payments will be GBP0.20.

Negotiated tariffs below standard price remain unchanged and negotiated pricing (if any) above the standard price will be harmonised with the standard price.

*Sweden has opted for the Krona to be harmonised for the purposes of this Regulation.

Fraud Alert – Business Email Compromise

What is Business Email Compromise?

A fraudster emails a company's payments team impersonating a contractor, supplier, creditor or even someone in senior management. The email might appear to be from the CEO, asking that an urgent payment be made, or from a supplier, requesting that future payments go to a new account. Often it instructs the recipient not to discuss the matter with anyone else.

Since the sender's email closely matches a known address, this type of fraud often goes unnoticed until too late. Cybercriminals may even hack into a real email account - from which fraudulent communications are hard to identify.


  • If the request to make this payment has originated from an email, make sure you verify with the sender it was actually them via a different method (e.g phone them on a known number) before making the payment.
  • Make sure your payments team are aware of this type of fraud and what to look out for to protect your business from financial loss.

New Business Internet Banking (BIB) Users

HSBC UK Customer- Activate BIB online

HSBC Bank Customer- Activate BIB online


More Information

Existing users please note: To avoid deactivating your current device only select 'upgrade' if you have received a new device.

Find out more about your security device using our HSBC UK Customer- BIB Security Device Help Centre

HSBC Bank Customer- BIB Security Device Help Centre

Security Device