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Bank Feed is now live in the UK with selected accounting software providers : Xero, Sage and QuickBooks® Online

Did you know?

You're now able to link your business account to your accounting software provider, via Business Internet Banking.

How do I get started?

To activate this service for your accounts, please select the 'Manage Bank Feed' button on the Account Overview screen within your Business Internet Banking, and follow the on-screen prompts. Once this has been set-up for your chosen account(s), we'll automatically send statement data to your accounting software provider*.

Any questions?

To guide you through the set-up process, we've developed a user guide which can be found when you log in to Internet Banking. For more information, please visit Accounting-Software-Integration(For HSBC UK Customers only)

*To use the Sage Bank Feeds service, you need to use one of the following Sage products: Sage One Start, Sage One Accounting, Sage Live (version 68.18.0 or later), Sage 50c with Office 365 subscription (version 23.2 or later), Sage 200c Professional (version 2017 or later), Sage 200c Standard. If you no longer want use this automated service and stop statement data being set to your accounting package, you can cancel by following the on-screen prompts via the 'Disconnect Accounts' option.

What are the benefits?

- You won't need to download bank statements manually

- A reduction in manual book-keeping by automating parts of your accounting and reconciliation process

- The daily reconciliation with your accounting software provider improves cash-flow visibility

Touch ID is live on Business Banking app for iPhone mobile devices

In order to use Touch ID fingerprint scanner, you must have an Access Code set up.

Once your Access Code is set up, it can be used immediately and you will no longer need your physical security device to log on to the Business Banking app.

How do I know if I already have an Access Code?

After logging into Business Internet Banking on your desktop, on the left-hand side of your home screen, you will see 'Set up Access Code' if you don't already have an Access Code, or if you only see ‘Edit my details’ it means you already have an Access Code, and you can create a new Access Code.

Set up Access Code

For full instructions on how to set up an Access Code or to create a new Access Code, for 'HSBC UK Customer' please visit the Touch ID section on the website or for 'HSBC Bank Customer' please visit the Touch ID section on the website

Fraud Alert – Business Email Compromise

What is Business Email Compromise?

A fraudster emails a company's payments team impersonating a contractor, supplier, creditor or even someone in senior management. The email might appear to be from the CEO, asking that an urgent payment be made, or from a supplier, requesting that future payments go to a new account. Often it instructs the recipient not to discuss the matter with anyone else.

Since the sender's email closely matches a known address, this type of fraud often goes unnoticed until too late. Cybercriminals may even hack into a real email account - from which fraudulent communications are hard to identify.

Remember,

  • If the request to make this payment has originated from an email, make sure you verify with the sender it was actually them via a different method (e.g phone them on a known number) before making the payment.
  • Make sure your payments team are aware of this type of fraud and what to look out for to protect your business from financial loss.
Download our Five Top Rules for HSBC UK customer to avoid fraudulent requests

Download our Five Top Rules for HSBC Bank customer to avoid fraudulent requests    

New Business Internet Banking (BIB) Users

HSBC UK Customer- Activate BIB online

HSBC Bank Customer- Activate BIB online

 

More Information

Existing users please note: To avoid deactivating your current device only select 'upgrade' if you have received a new device.

Find out more about your security device using our HSBC UK Customer- BIB Security Device Help Centre

HSBC Bank Customer- BIB Security Device Help Centre

Security Device