Default Panel Heading

Help Panel

Default Panel Heading


Home - HSBC Bank UK

You are logging on

Log On

Step 1 of 2: Enter username

Help with Username. This link will open in a new browser window.

Business Internet Banking Scheduled Maintenance Friday 21st July into Saturday 22nd July

Please note that the Business Internet Banking ( BIB) service will be unavailable due to scheduled maintenance between the hours of 11.00 pm on Friday 21st July to 06.00 am on Saturday morning 22nd July.

We apologise for any inconvenience this will cause.

Touch ID is live on Business Mobile for iOS

Set up your access code

You will need to set up an access code in order to be able to register for Touch ID. Once set up, you can log on to HSBC Business Mobile app without having to use your security device. To set up an access code, just follow these 3 simple steps:

step 1

1. Log on to Business Internet Banking as usual, and select 'Set up Access Code' from the home screen.
step 2

2. Create your code, and authenticate it using your Security Device.
step 3

3. Get confirmation that your code has been created.

Once you've set up your access code, you can use it immediately and you'll no longer need your Security Device to log on to the app. All you need to enter is access code and the password you use to log on to Internet Banking. When Touch ID goes live you will be ready to register for the service and log on using your fingerprint.

Fraud Alert – Business Email Compromise

What is Business Email Compromise?

A fraudster emails a company's payments team impersonating a contractor, supplier, creditor or even someone in senior management. The email might appear to be from the CEO, asking that an urgent payment be made, or from a supplier, requesting that future payments go to a new account. Often it instructs the recipient not to discuss the matter with anyone else.

Since the sender's email closely matches a known address, this type of fraud often goes unnoticed until too late. Cybercriminals may even hack into a real email account - from which fraudulent communications are hard to identify.


  • If the request to make this payment has originated from an email, make sure you verify with the sender it was actually them via a different method (e.g phone them on a known number) before making the payment.
  • Make sure your payments team are aware of this type of fraud and what to look out for to protect your business from financial loss.
Download our Five Top Rules to avoid fraudulent requests    

New Business Internet Banking (BIB) Users

Activate BIB online


More Information

Existing users please note: To avoid deactivating your current device only select 'upgrade' if you have received a new device.

Find out more about your security device using our BIB Security Device Help Centre

Security Device

Need help?

Photo of Andrew, the Virtual Assistant   

© Copyright HSBC 2014. All rights reserved. No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information on this Site or by any hyperlinks to or from any third party websites or pages. Your use of this website is subject to the terms and conditions governing it. Please read these terms and conditions before using the website.