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HSBC United Kingdom

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Get extra protection against fraud

You do not appear to have Rapport security software running on this machine which means it's not as secure as it could be.

We strongly recommend that you install Rapport to give your computer another layer of protection against fraud when you bank online.

  • It's free, easy to install (you don't have to restart your computer)
  • Rapport checks you are using the real HSBC website and not a fake site made by fraudsters

You may have already installed Rapport on other machines you use to log on to Business Internet Banking, however it is not installed on this machine.



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Security update

To assist in protecting you and your business from internet fraud, we will from time to time suggest steps you can take to help protect yourself.

We are therefore asking you to be diligent if you receive an email from a party claiming to be HSBC. You may for example be asked to provide a copy of your signature. We will NEVER ask our customers to provide copies of signatures via email and therefore please be aware that this could be an attempt to fraudulently acquire your signature.

Please act to protect yourself by not providing your signature if you receive an email request, and by reporting this to phishing@hsbc.com.

In addition, fraudsters are continuing to send scam emails which claim to be from us, in these cases a link may be provided to a page which looks like a genuine HSBC web site page.
This page will often ask for your log on details. Remember HSBC will NEVER send you can unexpected email containing a link.

To help protect you we offer Rapport Security Software free of charge to all Business Internet Banking customers. Rapport Security Software checks you are accessing a genuine HSBC site and warns you if you try to enter log on details on a counterfeit site.

Rapport Security Software should be downloaded onto all computers you plan to use Business Internet Banking on. Download Trusteer Rapport Security Software by clicking here.

Please remember HSBC will never phone you and ask for your internet banking log on details.

More Information

To find out more about your Security Device or BIB use the links below:

BIB Security Device
Help Centre
Speak to our BIB Helpdesk

Security Device

Need help?

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From 1st April 2014, HSBC Bank plc is regulated for credit business by the Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London, E14 5HS. FCA ref. number 114216. Find out more.

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