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If your business is affected by Carillion's recent announcement, we are here to help.

Please speak to your Relationship Manager or call our dedicated Carillion Line on 0800 0121614.

Lines are open from Monday to Friday, 9.00am - 5.30pm.

Business Internet Banking Scheduled Maintenance Saturday 24th February.

Please note that on Saturday 24th February from 5.00 am to approximately 18.00 pm Foreign Currency accounts will not be shown in BIB. You will not be able to view balances or transact using Foreign Currency accounts during this time. All other functionality will be available.

We apologise for any inconvenience this may cause.

Touch ID is live on Business Banking app for iPhone mobile devices

In order to use Touch ID fingerprint scanner, you must have an Access Code set up.

Once your Access Code is set up, it can be used immediately and you will no longer need your physical security device to log on to the Business Banking app.

How do I know if I already have an Access Code?

After logging into Business Internet Banking on your desktop, on the left-hand side of your home screen, you will see 'Set up Access Code' if you don't already have an Access Code, or if you only see ‘Edit my details’ it means you already have an Access Code, and you can create a new Access Code.

Set up Access Code

For full instructions on how to set up an Access Code or to create a new Access Code, please visit the Touch ID section on the website

Fraud Alert – Business Email Compromise

What is Business Email Compromise?

A fraudster emails a company's payments team impersonating a contractor, supplier, creditor or even someone in senior management. The email might appear to be from the CEO, asking that an urgent payment be made, or from a supplier, requesting that future payments go to a new account. Often it instructs the recipient not to discuss the matter with anyone else.

Since the sender's email closely matches a known address, this type of fraud often goes unnoticed until too late. Cybercriminals may even hack into a real email account - from which fraudulent communications are hard to identify.


  • If the request to make this payment has originated from an email, make sure you verify with the sender it was actually them via a different method (e.g phone them on a known number) before making the payment.
  • Make sure your payments team are aware of this type of fraud and what to look out for to protect your business from financial loss.
Download our Five Top Rules to avoid fraudulent requests    

New Business Internet Banking (BIB) Users

Activate BIB online


More Information

Existing users please note: To avoid deactivating your current device only select 'upgrade' if you have received a new device.

Find out more about your security device using our BIB Security Device Help Centre

Security Device