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Bounce Back Loan Scheme

The Bounce Back Loan Scheme (BBLS) is designed to support small and medium-sized businesses who have been affected by coronavirus (COVID-19).

Loans of between £2000 and £50000 ( up to a maximum of 25% annual turnover).

The Government pay the fees and interest for the first 12 months.

Interest rate of 2.5% fixed for the life of the loan.

6 year loans with no early repayment charges.

Simple online application.

More details Click here

COVID-19 Support

We have announced a package of support for customers that may be affected by COVID-19; including allocating £5bn of our £14bn SME Fund to help businesses through these uncertain times.

Click here for tips and advice on planning for any possible disruption to your business or call our helpline on 08000 121 614, open 8am - 6pm, Monday to Friday.

For more information on Coronavirus Financial Information and support please Click here

Business Internet Banking Helpdesk opening hours

Measures that we are taking to limit the spread of COVID-19 have meant that we are temporarily changing our business telephone banking operating hours to 8am-6pm Monday to Friday.

We apologise for any inconvenience this may cause and ask you to use our website and mobile app wherever possible.

Security & Fraud Banner

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Fraud Alert – Business Email Compromise

What is Business Email Compromise?

A fraudster emails a company's payments team impersonating a contractor, supplier, creditor or even someone in senior management. The email might appear to be from the CEO, asking that an urgent payment be made, or from a supplier, requesting that future payments go to a new account. Often it instructs the recipient not to discuss the matter with anyone else.

Since the sender's email closely matches a known address, this type of fraud often goes unnoticed until too late. Cybercriminals may even hack into a real email account - from which fraudulent communications are hard to identify.


  • If the request to make this payment has originated from an email, make sure you verify with the sender it was actually them via a different method (e.g phone them on a known number) before making the payment.
  • Make sure your payments team are aware of this type of fraud and what to look out for to protect your business from financial loss.

New Business Internet Banking (BIB) Users

HSBC UK Customer- Activate BIB online

HSBC Bank Customer- Activate BIB online


More Information

Existing users please note: To avoid deactivating your current device only select 'upgrade' if you have received a new device.

Find out more about your security device using our HSBC UK Customer- BIB Security Device Help Centre

HSBC Bank Customer- BIB Security Device Help Centre

Security Device